Return and Refund policy

At Luma, we want you to have a hassle-free shopping experience. If you're not satisfied with your purchase, please review our return and refund policy below.

✅ Return Eligibility:

You can request a return within 7 days of receiving your order.

The product must be unused, undamaged, and in its original packaging.

Returns are accepted only for defective or damaged products.

✅ How to Request a Return:

Email us at [Lumaa.site@gmail.com] with your order number and reason for return.

We will review your request and provide return shipping details if approved.

✅ Refund Process:

Once we receive and inspect the returned product, a refund will be issued within 5-7 business days.

Refunds will be processed to your original payment method (UPI, card, or bank transfer).