Terms and conditions T&C

Welcome to Luma! By using our website, you agree to the following terms and conditions:

✅ 1. Product & Pricing

We reserve the right to change prices at any time without prior notice.

Product descriptions and images are for illustrative purposes only and may have slight variations.

✅ 2. Order & Payment

All orders must be paid in full before shipment.

We accept UPI, debit/credit cards, and net banking.

If your payment is declined, your order will not be processed.

✅ 3. Shipping & Delivery

Orders are processed within 24-48 hours and delivered within 5-10 business days.

Delivery delays due to logistics or unforeseen events are not our responsibility.

✅ 4. Returns & Refunds

Returns are accepted only if the product is defective or damaged (refer to our Return & Refund Policy).

Refunds will be issued only after product inspection.

✅ 5. Cancellation Policy

Orders can be canceled before shipment by contacting our support team.

Once shipped, orders cannot be canceled.

✅ 6. Privacy & Data Protection

We do not share your personal information with third parties (refer to our Privacy Policy)